Frequently Asked Questions

General

Services

Payments & Refunds

Account & Support

Miscellenous

General

What is Scoobydoc?

Scoobydoc is a telehealth service that connects pet owners with licensed veterinarians online. You can get expert advice, consultations, and care recommendations for your dog or cat—all from the comfort of your home.

How does ScoobyDoc work?

Is ScoobyDoc a replacement for an in-person vet visit?

Services

What types of pet issues can ScoobyDoc help with?

What types of pets can I get consultations for?

Are the veterinarians on ScoobyDoc licensed?

How long does a consultation last?

Can I upload photos or videos during the consultation?

Will I get a prescription from my consultation?

Payments & Refunds

How much does a consultation cost?

Do you offer any subscription plans?

What payment methods do you accept?

Is my payment information safe?

Do you offer refunds?

Account & Support

Do I need an account to use ScoobyDoc?

How do I reset my password?

How do I contact customer support?

Can I request a specific veterinarian?

Miscellaneous Questions

Is ScoobyDoc available 24/7?

Can I use ScoobyDoc outside the U.S.?

Is there a mobile app for ScoobyDoc?

What if I have multiple pets?

Can I use ScoobyDoc for farm animals or exotic pets?

Still Have Questions?

Can’t find the answer you’re looking for? Please contact with our customer service.