Refund Policy

We offer refunds under the following conditions:

• Service Not Provided : If you paid for a consultation but did not receive one due to a technical issue or unavailability of a veterinarian.
• Unsatisfactory Experience : If you are not satisfied with your consultation and can provide a valid reason for requesting a refund.
• Duplicate Charges: If you were accidentally charged multiple times for the same service.

Refund requests must be submitted within 7 days of the consultation.

We do not offer refunds in the following situations:

• If the consultation was completed and expert advice was provided.
• If the dissatisfaction is due to a personal disagreement with the advice given, as consultations are based on professional expertise.
• If the refund request is submitted after the refund eligibility period.
• If there is misuse or abuse of our service.

To request a refund, please contact our support team at support@scoobydoc.com with the following details:

• Your full name and email address.
• Date and time of the consultation.
• Reason for the refund request.
• Any relevant supporting details or screenshots

Our team will review your request and respond within 3 business days.

• Approved refunds will be processed within 5-10 business days and credited back to your original payment method.
• If you do not see the refund after this period, please check with your bank or payment provider.

ScoobyDoc reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@scoobydoc.com